Store Policy

Orders can be placed through our website 24/7.
After completing the payment, you will receive an order confirmation via the email provided.
If there are any changes or cancellations to the order, please contact us as soon as possible through the contact methods listed on our website.

Payment Methods

We accept payments via credit/debit cards, bank transfers, and popular online payment methods.
All prices are inclusive of VAT (if applicable).

We offer domestic and international shipping through trusted courier services.
Delivery times may vary depending on the destination and the shipping method chosen by the customer.
You will receive a tracking number via email once the product has been dispatched from our store.

Products may be eligible for a refund within 7 days from the date of delivery, provided they are unused, in original packaging, and in the same condition as when received.
Refunds will be issued after the returned product has been inspected and confirmed to meet our criteria.
Return shipping costs will be the responsibility of the customer unless the product is defective or damaged upon arrival.
Non-Refundable Items
- Fragile or easily damaged items.
- Digital products or items that involve file downloads.
- Custom-made or commissioned artwork.
- Items that have been used or damaged due to improper handling.
If your product arrives damaged or defective, please notify us immediately with photos of the product and packaging. In such cases, we will provide a replacement or a full refund at no extra cost.

Return & Refund Policy

Customer personal information is protected and will only be used for the purpose of processing orders.
Customers can review our full privacy policy on the designated page of our website.

Balsai is committed to supporting local artists.
If you're an artist and wish to collaborate with us, please reach out through our "Contact" page.